Returns & Exchanges

At 99 Bikes, we want you to ride with confidence, which is why we offer a 30-day return policy on most gear and accessories to ensure you find the perfect fit for your cycling journey.

1

Check Eligibility

Ensure your items are in original, unused condition with all tags and packaging intact within 30 days of purchase.

2

Initiate Return

Log into your account portal to select the items you wish to return and generate a unique return authorization number.

3

Package and Post

Securely pack your items and attach the prepaid shipping label or visit your local 99 Bikes boutique for an over-the-counter return.

4

Receive Refund

Once our workshop team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing